RIGHT TO WITHDRAW
If for some reason you are not satisfied with your order and you are a consumer – private person acting for purposes unrelated to business or profession and reside in Italy or in other countries of the European Union, you can exercise the right to withdraw without penalty within 14 days from the date in which you receive the purchased product, by following this procedure:
a) within 14 days of receiving the goods, please send an email to firstname.lastname@example.org using our form to revoke the agreement (click here). If you don’t use our return form, please send a registered letter clearly stating your unambiguous decision to revoke the agreement to the following address : Femdue s.r.l.s – Via Campagnola 8, 06034 Foligno (PG) ITALY, indicating the purchase order number, the product or products for which you intend to exercise the withdrawal, a telephone number where you can be contacted and attaching a copy of a document identity and copy of your tax documentation;
b) the product must be in the same condition in which it was received and must not have been damaged, used, modified or altered;
c) deliver the returning product to the shipping service or post office, carefully packed in its original packaging, complete with all its original content, within 14 days of announcing your decision to revoke the agreement and send it to Femdue s.r.l.s. Via Campagnola 8, 06034 Foligno (PG) Italy. The direct costs in connection with the return shipment are at your expense and the goods are your exclusive responsability until delivery of products to Femdue s.r.l.s.
If these conditions are met, we will refund the full payment of the goods as purchased (while direct costs in connection with the return shipment remain at your expense). If your return does not comply with the conditions set out in points a), b) and c) your return will not be accepted and you will be contacted. In this case you can decide to take back the purchased product and sustain the additional shipping costs. In the event that you refuse, Femdue s.r.l.s. reserves the right to retain the product and the purchase payment.
After we receive your return and verify that all requirements have been met, you’ll receive an email confirming acceptance of the return. Within 14 days from the date when we became aware of your decision to revoke the agreement, once it has been established that withdrawal took place in compliance with all of the above conditions, the refund will be activated. We may withhold the reimbursement until we receive the product or proof that it has been sent back in compliance with all requirements. In case of refund, the same payment method used in the initial transaction will be adopted.
The right of withdrawal can not be exercised for purchases involving customized / special products.
DOWNLOAD THE WITHDRAWAL FORM